Frequently Asked Questions

Orders & Shipping

Where do you ship?

We currently ship within Australia.

How long will my order take to arrive?

Delivery times can vary depending on your location and the product ordered. Once your order has been dispatched, you’ll receive tracking information so you can follow its journey.

Please allow additional time during busy periods, public holidays or unexpected carrier delays.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email containing your tracking details.

If you haven’t received your tracking information, please check your junk or spam folder before contacting us.

Can I change or cancel my order?

We begin processing orders as soon as possible, so we can’t guarantee that changes or cancellations can be made after an order has been placed.

If you need to make a change, contact us as soon as possible and we’ll do our best to help.

IPL Hair Removal

What is IPL?

IPL stands for Intense Pulsed Light. It uses pulses of light to target the pigment in the hair follicle and can help reduce hair regrowth over time with consistent use.

Is IPL the same as laser hair removal?

No. IPL and laser hair removal are different technologies. IPL uses a broader spectrum of light, while professional laser treatments generally use a more concentrated wavelength.

How often should I use my IPL device?

Always follow the instructions supplied with your device. Consistent use is important, and results can vary from person to person.

When will I start seeing results?

Results vary depending on factors such as hair colour, skin tone, hair growth cycle and how consistently the device is used.

IPL is designed to gradually reduce hair regrowth rather than provide instant results after one treatment.

Does IPL hurt?

Everyone’s sensitivity is different. Some people may feel warmth or a mild snapping sensation during use.

Start on a lower intensity setting and gradually increase it if comfortable.

Can everyone use IPL?

IPL may not be suitable for every skin tone, hair colour or individual circumstance.

Please read the product instructions and safety information carefully before use. If you are unsure whether IPL is suitable for you, seek advice from an appropriate healthcare professional before using the device.

Do I need to shave before using IPL?

Generally, the treatment area should be shaved before using IPL so the light can target the hair beneath the skin rather than hair sitting above the surface.

Avoid waxing or plucking immediately before treatment because these methods remove the hair from the follicle.

Returns & Problems With Your Order

What if my item arrives damaged or faulty?

Please contact us as soon as possible with your order number, a description of the issue and clear photos or videos where relevant.

We’ll review the issue and help you with the appropriate next steps.

Your rights under the Australian Consumer Law are not affected.

Do you accept change-of-mind returns?

Please refer to our Refund Policy for our current change-of-mind return conditions and eligibility requirements.

What if I receive the wrong item?

If you receive an incorrect item, contact us with your order number and a photo of what you received so we can assist you.

Payments

What payment methods do you accept?

Available payment methods will be displayed securely at checkout.

Is my payment information secure?

Payments are processed through secure third-party payment providers. Veloura Cosmetics does not directly store your full payment card details.

Products

Will the product look exactly like the photos?

We aim to display our products as accurately as possible. Slight differences in colour may occur due to lighting, photography and individual screen settings.

How do I know how to use my product?

Please follow the instructions included with your product and any usage information provided on the product page.

If you’re unsure about anything, feel free to contact us before use.

Contact Us

How can I contact Veloura Cosmetics?

If you have a question about your order or one of our products, please contact us through our Contact Us page or email our customer support team.

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.